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Salesforce Admin/Analyst
2 years ago
Job Posting Title
Salesforce Admin/AnalystSummary
The Sr. Applications Support Analyst will become an integral part of our Customer Experience technical delivery team. As a Sr. Applications Support Analyst, you will be responsible for resolving application issues related to; platform operability, data integrations, environment configuration, user security, global reporting and user licensing. Additionally, you will be responsible for defining and documenting business processes/problems and configuring Customer Experience platforms to meet business specified requirements. We have active projects in Sales, Marketing, Customer Service, Field Service and Contract Management and a variety of ISV partners which will impact this role.What You'll Do
- Troubleshooting and resolving user application issues – such as; platform operability, data integrations, ETL, environment management, license configuration/assignment, security, single sign on, global dashboards, custom report configuration, data modelling, field creation, page layouts, validation rules, workflows, system batch processes, API’s, user management, notifications and email templates
- Communicating with business partners, process owners and subject matter experts to identify root causes of application issues
- Informing support requestors of the status and expected resolution time of open issues
- Escalating issues to appropriate IT teams and monitoring progress
- Interacting with Vendor’s (ISV) and assisting with diagnosis of non-customer owned platforms
- Assisting user SME’s with identifying work arounds
- Application maintenance and configuration
- Assisting with the “Top 10” trends of issues and outline improvement opportunities per quarter
- Participated in triage and analysis of incoming user issues
- Prioritized issues based on business impact, risk, architectural significance, and other factors
- Conducted team reviews of common issues and recommended resolution paths to include; technical bug-fixes, training reinforcement, IT escalations and documentation
- Ensure the teams work efforts align with business goals
- Manage customer/user expectations
- Applied best practices to support triage and user communication
- Collaborate with Product Owner(s) and Project Manager to complete Iteration and release planning, ensuring appropriate technical representation
- Supporting business process questions from end users
- Support and configuration activities
- Documenting application features
What We're Looking For
- Bachelor's degree in CS, MIS, technical area or the equivalent combination of education and experience Preferred
- 3 years’ Application Support experience in medium to large corporate environment Preferred
- 3 years’ experience in administration and configuration of multiple cloud/server products Preferred
- Ability to exercise good judgment, decision making and creativity
- Ability to readily grasp complex architectural environments
- Ability to work from general direction in the development of detailed solutions. Must enjoy assisting others in supporting project needs
- Demonstrated analytical capabilities including complex technical problem solving, effective communication and organizational skills
- Experience in all phases of software development life cycle methodologies and processes. Demonstrated work performance in a high-performance self-directed team environment
- Ability to follow and adhere to Aristocrat standards and methodologies
- Experience in any of the following areas is a plus: Salesforce Service Cloud and Sales Cloud Implementations Performing business analysis for IT projects and/ or Agile experience
- Background with salesforce.com reporting tools
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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