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Sales Support Specialist, LATAM

Job Posting Title

Summary

What you'll do

• Create and manage Sales team’s schedules, accommodating individual requests and requirements.
• Partner with the Sales Director to create initiatives designed to promote Aristocrat’s culture, increasing overall productivity.
• Complete the administrative needs of the Sales Department.
• Work through the RFC process triggered by the BDE ensuring accuracy, timely approvals, signature & execution.
• Sales database creation and maintenance (customer base, agreements, terms, etc).
• Compliance approval process for new clients & renewal declarations.
• New customer creation process (Compliance / Credit / OMT).
• Collaborate with BDEs, Credit, Finance & Accounting in collections efforts.
• Responsible of physical and electronic archiving (agreements, compliance & credit files, etc.)
• Work orders creation, submission (to Operations) and follow up through completion.
• Data preparation for performance analysis & value propositions upon request.
• Maintenance of the theme configurations catalog for new installs and performance improvement plans.
• CTF creation, SOC & new product approvals.
• Travel and expense reporting for the Sales team.
• Address and resolve customer concerns, increasing customer satisfaction ratings.
• Follow up with customers when information is needed, within a timely manner.
• Collaborate with Marketing on launches, local events & giveaways elaboration & distribution.
• Providing great Customer Service and resolutions to all requests.
• Build Customer Advocacy for Aristocrat Products and Services by setting the standard in the gaming industry for service and support.
• Manage purchasing activities including gathering requests, submitting requisitions, and reconciling deliveries.
• Coordinate incoming and outgoing delivery of mail, forms, and similar documents.
• Liaise with all department vendors and providers.
• Receive customers, visitors, and coworkers by acting as the initial point of contact in the department.
• Assist co-workers with support functions when requested.

All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:

• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
• Follow all lawful employer safety and health rules.
• Wear and/or use Personal Protective Equipment, when and how instructed.
• Report hazardous conditions to management.
• Report any job-related injury or illness to management and seek treatment promptly.

What we're looking for

• Must have basic verbal and written communication and customer service skills.
• Demonstrate problem resolution skills and the ability to learn.
• Experience working with Excel and Microsoft Office.
• Planning and organizing skills.
• Understand the business environment and needs.
• Ability to maintain confidentiality of information regarding the Company and Company products
• Promotes and engages in cross departmental collaboration.

Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.