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Sales Order Administrator

Osmo is an award-winning accelerated learning system that changes the way children interact with games. Osmo games combine physical interactions with digital experiences to make learning fun.

Osmo was recently acquired by Byju’s, a highly successful company focused on making learning fun. This puts Osmo in a unique position, still acting as a small company, but with the backing and resources of a much larger one. Byju’s has recently raised $540 million and was valued at over $10.5 billion.

We are looking for a detail-oriented Sales Order Administrator to oversee the sales order lifecycle from the receipt of a customer’s purchase order to delivery and billing. This position acts as a liaison between our distribution center, sales team, and customers providing accurate and timely information regarding sales orders. The ability to maintain a professional and enthusiastic work ethic is a must! The role has the flexibility for contract-to-hire or regular full-time upon agreement.

Core Responsibilities

• Process purchase orders and RMA’s
• Verify accuracy of purchase order related to pricing and availability, communicate any requests for PO changes back to buyer or sales rep
• Manage backlog of orders that are pending inventory availability, or that have future ship date
• Communicate with customer and/or sales team regarding status of orders
• Monitor EDI processing and resolve any issues
• Follow up with warehouse to track orders and ensure timely deliveries
• Keep sales team informed of any backorders, inventory and routing issues as they arise
• Produce and analyze inventory, order and transfer status reports
• Coordinate weekly open order review with company-wide stakeholders
• Assist and backup Operations Coordinator as needed

Requirements

• Associates degree in business related field and a minimum of three years of experience in customer service experience
• Prior experience with proven record in order management is a must, preferably with major online retail accounts
• Strong analytical and problem-solving skills
• Basic understanding of 3PL
• Computer literacy, proficient in Excel
• Netsuite and retail compliance experience a plus
• Excellent verbal, written and interpersonal skills
• Ability to organize, prioritize, follow-up and meet deadlines
• Meticulous, flexible and adaptive
• Able to work under pressure in a fast-paced environment
• Proactive and team player with a high level of dedication