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Sales Ops Coordinator (Contract)
2 years ago
POSITION SUMMARY
BANDAI NAMCO Entertainment Inc. is looking for a Sales and Store Ops Coordinator to support the eCommerce team in various day to day tasks to ensure a smooth and efficient business operation. This role will assist the eCommerce team in various areas of the business including but not limited to customer support liaison, warehouse operations and order processing support, inventory tracking and reconciliation, procurement, product maintenance and some marketing support as needed.
This will be a Contract Role
Flexible, Remote and Work From Home options are available for this position until approximately April 2022. Afterwards we expect all employee's to join us at our new offices in Irvine, California where a hybrid work schedule will be observed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support the daily functions of the BNEA Store, including inventory management, product maintenance and customer support issues
- Setup product pages by organizing all product related assets and other information from internal and external sources into content management tools
- Support the Sr Sales and Platform Operations Manager with reporting and analysis of product, inventory, revenue, pricing and order management.
- Build and maintain the master content catalog for BNEA online store
- Set up sales and promotional events and ensure necessary approvals and documentation is in place
- Support Customer service issues and report any major issue to e-commerce Managers
- Support general Ecommerce initiatives by taking ownership of key projects and driving them forward to completion
- Support eCommerce team and initiatives at consumer events throughout the year as needed.
- Other administrative support as needed
QUALIFICATIONS/REQUIREMENTS
- 1-2 years of experience in an eCommerce environment supporting role, ideally in videogames, entertainment or other relevant D2C space.
- Experience with BigCommerce or other comparable eCommerce platform(s) and or tools required
- Extremely detail oriented and excellent analytical skills
- Proficiency in Microsoft Office suite required.
- Basic Adobe Photoshop proficiency preferred
- Must be extremely comfortable in the online and emerging technology space
- Excellent written, verbal communication and presentation skills
- Ability to develop and manage relationships within a highly matrixed organization across a wide range of business units, agencies and cross-functional teams
- Creative thinker/innovator, and demonstrates an ability to explore and adopt new ideas
- Self-motivated, detail oriented, able to work independently and as a team to meet intense deadlines, goals and objectives
- Possess excellent project management skills to effectively track multiple deliverables across functional areas and timelines in a fast-paced environment
- Bachelor’s Degree required
- Ideal candidate would be an active gamer with knowledge of Japanese pop culture or collectibles.
SKILLS WE LOOK FOR:
- Adaptability - Demonstrates flexibility with resilience in environments with frequent change.
- Organization – Effectively balances conflicting priorities to manage a productive workflow, ensures completion of essential projects and meets critical deadlines.
- Proactive anticipation of needs – Utilizes analytical skills and broad understanding of the business to effectively address & prevent problems.
- Communication – Listens to understand needs and perspectives; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
- Service Oriented – Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
- Team Player – Works as a competent member of the team, willing to support others.
- Computer/Technical Savvy – Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
- Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
- Initiative – Works effectively while asking for direction when needed.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.
About BANDAI NAMCO Entertainment America Inc.
BANDAI NAMCO Entertainment America Inc., part of BANDAI NAMCO Holdings Inc., is a leading global publisher and developer of interactive content — including all major video game consoles, iOS, mobile and online. The company is known for creating and publishing many of the industry’s top video game franchises, including PAC-MAN®, Tekken®, SOULCALIBUR®, NARUTO™, NARUTO SHIPPUDEN™, Dragon Ball®, GALAGA®, RIDGE RACER® and ACE COMBAT®. More information about the company and its products can be found at www.bandainamcoent.com.
Pursuant to the California Consumer Privacy Act of 2018, BANDAI NAMCO Entertainment America Inc. is providing the following notice regarding the Personal Information we collect and use in the context of this job application: https://www.bandainamcoent.com/legal/bnea-privacy-ccpanotice
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