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Sales Operations Manager

Our Vision

A world-class partner to the games industry, trusted to deliver the highest quality services

with passion, expertise and agility

Our Purpose

To serve our partners by enhancing the experience of gamers across the world

through our passionate and expert team

Our Values

Quality, Passion, Agility, Customer Focus, Teamwork

Role Purpose

As a Sales Operations Manager, you will be responsible for the processes, tools, and technologies that support the Business Development Department. You will develop and oversee a smooth, effective sales process to support the growth of Universally Speaking services and business. This role will be focussed on supporting the sales strategy, improving performance, creating/procuring material and resources and securing compliance.

Accountabilities

Existing Accounts

• Regular analysis of revenue sources
• Create, identify, and implement new and unique ways to partner with clients and prospects driving top line growth eg cross/up sell identification of new services
• Monitor and assist with customer account management and retention
• Manage departmental data and regular reports are created consistently
• Conduct regular pipeline reviews with sales team and update CRM appropriately
• Complete regular analysis of real-time team performance and regular pipeline reviews, revenue sources, conversion, identify risks and opportunities to support course corrections and plans to cover any sales

New Accounts

• Identify market opportunities highlighting top 50 hotlist
• Work in collaboration to create and determine customer outreach methods to maximise opportunities.
• Build sales collateral required - decks, demos, case studies, business case, commercials, contracts, etc
• Support regular client reviews/pitches ensuring appropriate US representation
• Maintain/update branding & styles for collateral
• Creation of sales tools to drive consistency for specific sales offerings
• Support regular client reviews/pitches ensuring appropriate US representation

Requirements

• Advanced knowledge of the mobile gaming ecosystem
• Strong experience in supporting developing business in relevant industries
• Experience of supporting pitches to and / or onboarding clients
• Ambitious and entrepreneurial mindset
• Great interpersonal skills, ability to interact with clients in a professional and friendly manner
• An interest in gaming and an understanding of what makes our services stand-out
• Experience working in a scale-up environment
• Basic understanding of Quality Assurance Testing/Localisation
• Strong analytical skills
• Ability to perform advanced computing functions
• Familiarity with databases and sales software
• Strong communication skills
• Experience with Pipedrive is an advantage
• Ability to problem solve
• Ability to multitask

Measures of Performance

• % Conversion rate
• Forecast accuracy
• Quality of Activity reports and data within CRM
• Sales KPI

Benefits

• Training
• Lunch and Learns
• Management Development
• Wellbeing Portal including Live Chat and Support
• Mini Health checks
• Access to Counselling and structured therapy
• Qualified nurses on hand to offer support on a range of medical or health-related issues offering practical information and advice
• Social events and celebrations