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SLS engineer (2nd Level Support engineer)

Description

Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kiev, Bucharest, Minsk, Dnepr, and Vinnitsa.

Playtika is looking for 2nd Level Support Engineer (SLS Engineer).

You will be a member of a "L2/L3" tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities:

• Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise;
• Manage queue of incoming inquiries, determine prioritization, and address appropriately;
• Respond to assigned questions, problems and concerns and adheres to SLA;
• Document resolutions for future reference.

Qualifications:

• Bachelor Degree in CS, or relevant engineering/science fields;
• 2+ years of experience in L2, L3 support, BA or BI;
• Good English is a must;
• Experience with writing SQL queries and MS Excel formulas.

Also we are looking for a candidate, who has:

• Highly developed troubleshooting skills;
• Attention to details;
• Creativity to "think-outside-the-box";
• Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences;
• Stress resistance – to stay calm, work fast and efficient;
• Strong relationship building skills – to be able to positively influence the actions of others and work as a team player;
• Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs.

We offer:

• Competitive salary, performance-based bonuses and flexible working hours;
• Social package, including gym membership compensation, medical insurance with dental coverage;
• Paid vacation and sick leaves;
• Training programs, certifications, conferences including international events;
• Corporate English classes;
• Referral program;
• Corporate celebrations, team buildings, and fun activities;
• Free meals twice a day, refreshments, happy hours;
• Technical library with option to order books;
• Coaching and reviews to support your career development;
• Working for one of the top social gaming companies in the world.

Come play with us!

Responsibilities

Requirements