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SLS Engineer
3 years ago
Description
We are looking for an SLS Engineer to join the Kyiv office on a full-time basis.
Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnipro, and Vinnytsia.
You will be a member of an "L2/L3" tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika's business, customer support (L1), and R&D. You will be working in defining issues, resolving them inside a cross-functional team to drive resolutions.
Responsibilities
- Provide solid support to business, customer support (L1), and R&D with a high degree of satisfaction and technical expertise
- Manage a queue of incoming inquiries, determine prioritization, and address appropriately
- Respond to assigned questions, problems, and concerns and adheres to SLA
- Document resolutions for future reference
Requirements
- Bachelor’s degree in Computer Since, or relevant engineering/science fields
- 2+ years of experience in L2, L3 support, BA or BI
- English level starting from upper-intermediate
- Experience with writing SQL queries and MS Excel formulas
Soft skills:
- Highly developed troubleshooting skills
- Problem-solving ability
- Creativity to "think-outside-the-box"
- Stress resistance ability
- Ability to stay calm, work fast, and efficient under stress
- Ability to think strategically and proactively deliver solutions that address business, customer support (L1), and R&D needs
- Excellent communication skills, ability to deliver information in a clear and correct manner to both business and technical audiences
- Strong relationship-building skills, can positively influence the actions of others and works as a team player
- Excellent attention to details
We offer all our employees:
- Competitive salary, performance-based bonuses, and flexible working hours
- Training programs, certifications, conferences including international events
- Social package, including gym membership compensation, medical insurance
- Paid vacation and sick leaves
- Corporate English classes
- Referral program
- Corporate celebrations, team buildings, and fun activities
- Free meals twice a day, refreshments, happy hours
- Technical library with option to order books
- Coaching and reviews to support your career development
- Comfortable office
- Working for one of the top social gaming companies in the world
- Cute and funny corporate events — some of them definitely unforgettable. We have fun like that
- By the way, you can feel us here.
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