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Russian - Quality Control Agent (Customer Support) - Freelance
2 years ago
Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
We're currently looking for eager and enthusiastic Russian-speaking Player Support Agents, with English fluency as well being highly-desirable.
Responsibilities:
- Evaluate tickets samples
- Identify achievements or issues on them based on defined expectations and procedures established for the project
- Provide helpful feedback to agents to help them understand their achievement and/or areas of improvement.
- Assist with linguistic checks on the audited tickets, which also includes corrections and explanations on the errors.
- Participate in building high quality standards for customer service
- Coach agents to incorporate feedback and increase the quality of their contact with customers.
Requirements
- Excellent level of Russian.
- Advanced English Skills – both written and spoken (C1-C2 level)
- Excellent analytical skills
- Experience in QC checks would be ideal. Customer support or related experience preferred.
- Ability to work in autonomously as well as in a team
- Excellent communication skills
- Assertiveness and can-do attitude
- Ability to remain unbiased
- Experience in providing feedback at a professional level is a plus
- Ability to prioritize tasks
- Detail-oriented
- Good knowledge in Excel
- Interest in video games.
- Availability to start in immediately is a plus.
- All eligible candidates will be required to take our Language Tests to better evaluate their written skills.
- Available to work 40h/week, Monday to Friday, CEST hours.
Please send your CV in ENGLISH while applying for the position using the button below. Keep in mind all eligible candidates will be asked to take our Language Assessment to better evaluate their written skills.
Sounds interesting? We can’t wait to hear from you! #psh
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