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Risk Compliance Payment Analyst
1 year ago
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As a Risk Compliance Payment Analyst on the Developer Exchange Team your primary role is to work with the developer community (DevEX program) to help developers to cash out virtual currency for real money. The Risk Compliance Payment Analyst reports directly to the DevEx Payment Manager. This is a remote-eligible role.
You Will:
- You will work on a team of risk compliance specialists validate transactions in Developer accounts and ensure DevEx requests comply with our Terms of Use
- You will analyze user data to gain insight on earnings trends using Tableau
- You will process payments promptly using an external payment processor (Tipalti)
- You will communicate with Developers to address questions about the DevEx program, and resolve payment issues promptly
- Review tax related (e.g., W8/W9) documents on an ongoing basis with heavy emphasis on mass payment processing for domestic and international payees
You Have:
- 3 or more years of experience in processing payments and/or customer service related roles
- BA/BS degree in a relevant field or equivalent practical experience
- Prior experience dealing with mass payments, both domestic and international, and customer service and ecommerce users at large
- Handle large volumes of tasks, and reprioritize as needed to meet team goals and ensure payments are processed promptly
- Have strong attention to detail, ability to understand the cause and effects of issues at hand and apply judgment, fanatically organized, and resourceful
- Intermediate to advanced Excel skills (can perform complex functions), and familiarity with Tableau, ZenDesk, and Veriff
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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