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District Manager

Who are we?

Since we launched in Hong Kong in 2017, we’re now live in 13 locations and 5 countries around the world (we’re the #1 Activity in Hong Kong and Singapore on TripAdvisor, #1 VR place in China Shanghai on Dianping), and we’re quickly expanding. As a growing company we are looking for leaders who want to transform the entertainment industry and contribute to the cutting-edge experiences we are creating. We take pride in the relationships we are building within the community through innovation and providing a best-in-class experience for our guests. The opportunities within Sandbox VR are endless and we want you to be a part of this new world we are creating!

As a Field Leader, you will develop a team of high-caliber store managers, create great guest experiences, and support the growth of holodecks in every neighborhood. At Sandbox, we are performance-driven, through the lens of sharing experiences with our guests. You lead a multi-unit portfolio of stores by planning strategies, consistent communication, and execution. You are a leader of leaders, developing diverse teams aligned with Sandbox VR’s core values. This is a multi-unit position onsite/remote supporting 6-10 retail stores. We’re looking for someone to lead operations on a full-time basis.

What will you be doing:

• CEO Mentality: takes personal ownership of all results including responsibility for leading store operations through understanding and enforcing all policies, procedures, staffing, standards, guidelines, training programs and cultural points
• Job Mastery: master and be able to perform/train every position in the store through the GM level and influence execution by working through store teams
• Live the Sandbox VR way: exceed expectations of our guests and team by promoting our culture, mission, core values, and modeling exceptional guest service
• Community Leader: partnering with local charities and organizations that build positive relationships within the community
• Deliver an Incredible Guest Experience: you’ll be responsible for the day-to-day operations of your district, ensuring an incredible guest experience for every person that walks into your store.
• Maximize store profitability: you’ll be responsible for managing store and district budgets including but not limited to labor, R&M, discounts/refunds, local marketing for your district, and turnover to maximize occupancy and revenue
• Building and developing store staff: you’ll be responsible for partnering with Human Resources to consistently recruit, onboard, train, and develop all employees at the store level and comply with all applicable legal and HR requirements
• Technical support and troubleshooting you’ll be responsible for all aspects of monitoring, managing, and partnering with our technical support team to troubleshoot any technical issues that may arise in day-to-day operations.
• Collaboration: you’ll be asked to partner with multiple Sandbox VR teams for ad-hoc projects, meetings, and other administrative/operational duties that might arise in a fast-growing startup company.
• Payroll: Partnering with retail operations to ensure payroll procedures are accurate and delivered on time
• Safety and Cleanliness: ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team.
• Financial Reporting: partnering with the retail operations team to report accurate financials daily
• Communication: consistently and effectively communicate all new initiatives, store issues, project updates, and ideas through the proper communication channels

Who we are looking for:

• Leadership Experience: Minimum of five (5) + years relevant experience at the operations management level in a retail or hospitality industry managing all aspects of operation managing but not limited to P&L, sales service, staffing, people development, and labor. Experience leading teams of six (6) or more and/or teams across multiple locations.
• Guest Service Focused: Five (5) + years experience in a guest service-oriented role, delivering an exceptional experience to all our guests is the most important thing we can do in our company, so you should have some basic retail, guest service, or hospitality experience. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our staff alike. You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests.
• Basic Business Literacy: As a leader of our retail stores, you should have basic knowledge of financial reporting and business skills, including an understanding of profit and loss statements. You should be extremely organized and understand how to plan for the future. You should have knowledge of MS Office and GSuite.
• Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 25 lbs.), or climb upstairs. You’ll also need strong close-distance hand-eye coordination and dexterity capabilities in order to handle technical support tasks.
• Team First Mentality: At Sandbox VR we live by the team-first mentality. Leaders are expected to lead from the front and set a positive example for the team by living the Sandbox VR way, especially during high volume/intensity situations.
• Work Ethic: We are building the future of entertainment, so we are looking for a leader that understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally.
• Travel: As a field leader, you will be required to travel at least 50-60% of the time and more depending on your district geography and the needs of the business.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.