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Resource/Project Manager (Burnaby, BC)

About Keywords

Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external development partner, providing access to our teams of experts where and when needed. Today we have breadth and depth in 7 service lines: Art Services, Engineering, Audio Services, Functionality QA, Localization, Localization QA and Player Support. Keywords’ comprehensive quality assurance, localization, and support services add value across the entire product lifecycle. We combine technical expertise and a tenacious focus on continuous improvement to enable consumer device makers and digital entertainment brands to improve product quality, accelerate productivity, and ensure great product experiences to their customers.

Job Description

The Resource/Project Manager is responsible for the day to day delivery of Keywords Embedded Services projects. We work embedded at a client site and will act as a representative of Keywords Embedded Services upholding Keywords best practices as well as maintaining strong client and employee relationships. We are responsible for employee management; from recruiting to career progression, performance evaluations and supporting the dynamic resourcing needs of the client.

**Please note, all Keywords staff are temporarily working from home due to the COVID-19 pandemic until health restrictions allow us to return to office**

Requirements

Must Have Requirements:

• Previous employee management experience -
  • Recruiting, Career Progression and Performance Management
• Customer interfacing experience
  • Maintaining client relationships
  • Growing projects
  • Provide value and reporting

• Sound business-related skills including judgment and decision making

• Previous employee and project management and overseeing of multiple projects
• Experience in metrics tracking
• Excellent analytical and communication skills
• Demonstrated issue escalation and accountability skills
• Strong written and verbal communication
• Excellent time management
• Deadline driven
• Must be local to British Columbia

Daily/Weekly tasks:

• Own and provide strategy planning for multiple concurrent assignments
• Investigate opportunities to expand and add efficiency value to projects (becoming a trusted advisor)
• Conduct monthly meetings with project owners and employees
• Monitor team morale and find effective ways to celebrate major accomplishments
• Coordinate staffing of resources onto assignment
• Hiring strong, highly motivated candidates with great technical and interpersonal skills
• Coach and develop staff through Career Development planning
• Compile, analyze, and estimate project costs
• Monitor and manage budget (includes project performance to pricing models, ROI, PO burn reports, invoicing approvals, and ensuring these are accurate and timely)
• Empower motivate and support staff to drive improvements in their own areas

Additional Requirments:

• Experience with software life cycles and proven accomplishments as a driver of multiple projects
• Must be self-motivated with a strong work ethic and can work with limited supervision
• Collaborate to work toward common goals with different teams
• Excellent observational and organizational skills – detail oriented
• Gaming or Software industry experience a bonus