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Research Operations Project Manager

At Kabam, we’re constantly raising the bar of excellence in free-to-play mobile gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

We are looking for a Research Operations Project Manager to join our growing research team. You will be responsible for managing and improving the operational research needs of our team. As our first ReOps role, you’ll be pivotal in developing our practice at the studio.

Our team is agile, diverse, and collaborative. We’re looking for a self-starter who is passionate about the optimization of effective research teams. Training and growth opportunities are provided and encouraged.

We put data at the heart of decision-making and thrive on user research. Balancing qualitative and quantitative data, the user research team is a critical partner for driving meaningful experiences for our players.

In this role, you can expect to:

• Own and manage the end-to-end participant recruitment process across the studio
• Implementing best practices for the collection and management of player data
• Collaborate with the team to identify gaps (tools, process, and learning) and develop plans in their execution around research ops
• Standardize and improve research templates, documents, and processes
• Develop and manage research repositories
• Assess, manage, and onboarding external research vendors
• Monitor progress of research operations by creating, maintaining, and communicating reports on items such as budget, forecasting, and key organizational metrics
• User research advocacy and education
• Manage and maintain a soon-to-be research lab

To be successful in this role, your background includes:

• Minimum of 3 years of professional experience in a ReOps role in Research or User Experience Design (DesignOps)
• Background working in Operations, Project Management, Talent Acquisition, Research, or User Experience
• Self-motivated and self-managing with exceptional organizational skills
• Excellent written and oral communication skills, persuasiveness, and the ability to make group presentations
• Strong problem-solving skills
• Ability to support and prioritize multiple projects at once
• A passion for optimization

To take it up a notch, you will also have:

• Understanding or experience in Game User Research, User Experience Design, or Human-Centered Design
• Understanding or experience in the game development process
• Interest in video games

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

• We know that one size doesn’t fit all - every team has the flexibility to find the right balance between in-studio, remote, and hybrid in-studio/remote.
• We offer extended health coverage effective day one, with no waiting period, including a flexible health spending account and/or personal spending account! Any leftover amounts from the health/personal spending account can also be automatically added to a group TFSA.
• EQ Care that provides you a way to remotely interact with healthcare providers, available 24/7 to get prescription refills or referrals from the comfort of your home.
• We provide an employee assistance program to ensure our people’s mental and emotional well-being.
• Everyone retires eventually, and we help our people save for their futures with a contribution matching program for their RRSP.
• We offer paid parental leave, flexible paid time off (no worrying about how much time has been earned), as well as paid time off for volunteering.
• We encourage development through educational support, training sessions, skill development, knowledge sharing, and more!
• We encourage our team to help us hire the best talent through our referral program where they can earn up to $5,000 for a successful referral hire.

Excited by this opportunity? We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Founded in 2006, Kabam has studios and offices in North America, including Vancouver and Montreal in Canada, and Los Angeles and San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.