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Remote - German Community Coordinator

German Community Coordinator - Remote from anywhere in Ireland

#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team. You will be a part of EA's Worldwide Customer Experience (WWCE) organization.

The Customer Experience organization strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us. We're looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

Join us! You will report to the Digital Service Delivery Team Manager.

Responsibilities:

• Work within EA's vibrant and ever-growing Answers HQ & EA Forums communities by interacting with our players, providing support, engagement, moderation and feedback to internal partners regarding in-game and technical issues, including community sentiment.
• Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.
• Be a public 'face' for EA's Community team on Answers HQ & EA Forums, interacting with thousands of gamers daily on multiple product boards ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.
• Be part of a team focused on shaping an engaged and balanced community and helping gamers, leading the frontlines in supporting our customers in real-time.
• Align with our internal partners, studios and development teams to provide the world's best support for the world's best games.

Qualifications:

• 2+ Years of game support, including gameplay, technical and account troubleshooting for multiple platforms/devices.
• 1years' employed experience with Community support and engagement.
• 1years' employed experience moderating forums.
• Experience demonstrating organizational abilities, creative thinking, administration in real-time and working to deadlines.
• Proven record of performing against targets.
• Soft skills for de-escalating tense situations.
• Expertise in writing, editing and public content creation is a plus.
• Fluent (written and verbal) in German and in English.