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Rainbow 6 Taskforce - Community Representative (English speaking role)

Job Description

The role of the Rainbow 6 Taskforce Community Representative is a local CR position working as a team to be the first contact our Rainbow 6 players have with the community team and in turn they are responsible for engaging on a daily basis with the Rainbow 6 community. They work in close coordination with the R6 Community Manager Lead to ensure delivery of the Com Dev strategy on a local level. They are also responsible for ensuring local weak signals and sentiments are reflected in the Community Quantified Reports for Rainbow 6, which are produced regularly and are a highly valued insight to the wider company.

Mission:

FRONTLINE

o Report issues and weak signals on Rainbow 6 when identified.

o Presence in the R6 Frontline process, attending calls and related meetings

TASKS

o Post and suggest potential tricky Q&A and FAQ’s on forums and channels as required.

o Work alongside the other members of the Rainbow 6 taskforce team to deliver the Com Dev Strategy across the local region you are responsible for.

o Monitor and react to social media comments working together with the Community Lead responsible for rainbow 6 on messaging on the channels deemed important

o Support and collaborate with the other R6 task force CRs on a daily basis

o Monitor, relay issues and react to any R6 situation.

o Moderate live streams and Let’s Play videos to support the R6 taskforce

o Publish news and assets as required by the R6 Community team on time and without errors.

o Provide cover for when the R6 Community Lead is unavailable with the other R6 Taskforce CR’s

o Maintain up to date knowledge of all R6 activations, issues and content at all times to enable support for the wider community team and personal shadow role.

o Attend weekly and daily meetings focused on R6 activities as run by the R6 Team lead

o Weekend and late coverage as required by the Live operation of the game – due to [but not limited to] activations, live phases, e-sports, free weekends, crisis and outages

o Monitor and suggest potential Community Leaders to the team

REPORTING

o Work hand in hand with the other R6 Taskforce CRs to keep abreast of current developments and known issues on R6.

o Provide consistently detailed local reporting to high standards.

o Identify local weak signals and escalate to the R6 Community Lead for escalation – or escalate if Team Lead is unavailable.

o Identify key issues / painpoints for the local community, and produce in depth analysis on R6 Situations and developments.

COORDINATION WITH CMs IN YOUR CRC

o Collaborate with other CRs to collect and compile local feedback into the WW reports.

o Be point of contact for CMs and CRs for all R6 brand related questions.

o Help identify local community leaders for the R6 brand as required.

o Engage and animate users on a daily basis on all channels with a priority as set by the R6 Team lead.

o Provide latest information on R6 to your local community.

o Create and publish community-focused content on your allocated Forums.

Qualifications

SKILLS

• Native English with outstanding written and verbal English skills
• Strong understanding of the regional community worked on.
• Ability to provide recommendations to CM based on both a qualitative and quantitative level based on community feedback
• Outstanding written and oral communication skills within a multi-cultural team.
• Good knowledge of Microsoft Office, especially Excel, Word and Power Point.
• Basic HTML experience a plus
• Back-office tools for Web or Social Media a plus
• vBulletin experience a plus
• Photoshop knowledge a plus

SOFT SKILLS

• High level of knowledge and experience of Rainbow 6 Siege.
• Highly organized, proactive, and a positive “can do” attitude.
• Able to take the lead when required on important tasks and take full ownership
• Able to work within a dedicated team.
• Highly flexibility to deal with changes on short notice, and change in working hours.
• Ability to perform under pressure.
• Passion for interactive marketing and gaming.
• High dedication to act in the best interest of the brand and Ubisoft.

Additional Information

Permanent full time role, located in Newcastle upon Tyne (UK)

This role requires a Native English speaker.

What we offer:

• A young, dynamic, multicultural team that knows how to have a laugh together
• A colorful office located in the heart of Newcastle
• Regular team gaming evenings
• Company pension scheme
• Private medical plan
• Referral scheme
• Free Ubisoft PC games, discounted Ubisoft Console games.
• Subsidized gym membership
• Days off for charity work
• Subsidised massages at the office
• Free fresh fruit as well as free coffee and tea

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted ? Join us and create the unknown.

In the Ubisoft EMEA Consumer Relationship Centre in Newcastle-Upon-Tyne, UK, we are committed to provide our consumers with an awesome experience to enrich players' lives with unique and memorable gaming experiences. With teams in Consumer Support and Community Management, Ubisoft EMEA CRC is dedicated to defining the standards of player experiences across EMEA region (Europe, Middle-East, Asia & Australia).

Working in close collaboration with the wider business it is key to fulfilling our mission: to enrich players’ lives with unique and memorable gaming experiences. Our heroes are full of character. Full of their own challenges, hopes and dreams. Just like our team members. We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge, full of new ideas and ready to play a role in our ongoing success, then we want to hear from you!