RTA - Consumer Experience

Ubisoft
Newcastle upon Tyne England gb
13 days ago

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Job Description

The role of the Real-Time Analyst is to manage the real-time and intraday schedules of a player support team to ensure that forecasted volumes across numerous channels are staffed accordingly. Scheduling spans multiple channels with 17 languages and 23 nationalities and requires that we have the right number of advisors available on the right channels, at the right times to help deliver the best support possible, whilst also keeping the team happy. This will require agility, cultural sensitivity and a great sense of humour – a love of videogames is a huge plus!

Additional responsibilities involve close monitoring of contact volumes, trends, incident management and skills-based routing management.

Mission:

Qualifications

Additional Information

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

Perks:

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted? Join us and create the unknown.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.

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