RTA - Consumer Experience

Newcastle upon Tyne England gb
13 days ago


Job Description

The role of the Real-Time Analyst is to manage the real-time and intraday schedules of a player support team to ensure that forecasted volumes across numerous channels are staffed accordingly. Scheduling spans multiple channels with 17 languages and 23 nationalities and requires that we have the right number of advisors available on the right channels, at the right times to help deliver the best support possible, whilst also keeping the team happy. This will require agility, cultural sensitivity and a great sense of humour – a love of videogames is a huge plus!

Additional responsibilities involve close monitoring of contact volumes, trends, incident management and skills-based routing management.



Additional Information


With Ubisoft CRC, you will receive a competitive salary along with:


Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted? Join us and create the unknown.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.

Related Jobs

Associate Data Analyst - Consumer Insights at Wizards of the Coast · 2 days ago
Consumer Insights Researcher at Gameloft · 1 month ago
Consumer Insights Researcher at Gameloft · 2 months ago
Senior Technical Product Manager - Direct to Consumer at Take-Two Interactive · 9 days ago
Consumer Insights Research Assistant (12 month FTC) at Sega Europe · 1 day ago
Consumer Communications Manager at Twitch · 15 days ago
Consumer Analyst (Global Store & Services) at Sony Playstation · 2 months ago
Consumer Insights Manager at Electronic Arts · 3 months ago
Manager, Consumer Research at Glu Mobile · 22 days ago
Senior Consumer Researcher at Glu Mobile · 1 month ago
Business Development Manager, Consumer Products at Skillz · 22 days ago
Business Development Manager, Consumer Products at Skillz · 16 days ago

More jobs at Ubisoft