Quality Program Manager

Sony Playstation
San Mateo, CA, United States
10 days ago

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Quality Program Manager--San Mateo

PlayStation is for everyone. Global Consumer Experience (CX) provides global services, including outstanding customer care, digital commerce support, and online platform moderation. Our focus is to build and retain brand loyalty by representing the phenomenal entertainment ecosystem available on PlayStation.

The Quality Program Manager reports to the Manager, Training, and Quality, and will be part of the Global Agent Enablement team, responsible for assessing and positively impacting the quality of our Players experience.

The Quality Manager will work closely with PlayStation’s internal teams and external BPO partners and is responsible for identifying and addressing quality requirements for Americas, covering English, Spanish, Portuguese and French/Canadian languages, across 4 locations and supporting EMEA covering 23 languages.

The role will involve management of the quality monitoring architecture ensuring we are globally aligned, measuring the end to end customer journey, and providing voice of customer data and experience to positively impact processes and training requirements. Removing barriers to great play, influencing a frictionless experience. The Quality Manager will conduct regular quality reviews and calibrations of first, second- and third-line Support teams and deliver reports that provide tangible evidence to support proposed improvements.


Required Experience

Preferred experience


Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.


This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

Categories of personal information we collect from you

We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

A. Identification and contact information

    1. Direct identifiers such as your first and last name.
    2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
    3. Contact information such as your email address, mailing address, telephone number.

B. Other information about you or that can be associated with you such as:

  1. Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
  2. Professional or job position-related information , including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
  3. Non-public education information , including information about your education records, such as grades and transcripts.
Create Your Profile — Game companies can contact you with their relevant job openings.

Related Jobs

Sr. Technical Program Manager (Software Quality Engineering)
Electronic Arts · Redwood City, CA · 3 months ago
Sr. Manager, Program Management - Riot Game Operations, Game Vendor Management
Riot Games · Bellevue, WA · 16 days ago
Development Manager - FIFA Software Quality Assurance
Electronic Arts · Vancouver, British Columbia · 9 days ago
Release Quality Management Intern
Unity · Brighton, United Kingdom · 3 days ago
Senior Manager, Quality Assurance
Bandai Namco · Santa Clara, CA · 7 days ago
Software Quality Assurance Manager
Electronic Arts · Pasadena, CA · 3 days ago
Senior Manager, Quality Assurance - Team Fight Tactics
Riot Games · Los Angeles, CA · 4 months ago
Quality Assurance Automation Manager
Age of Learning · Glendale, CA · 21 days ago
Localization Quality Manager
Twitch · San Francisco, CA · 1 month ago
Talent Management Program Manager
Kabam · Vancouver, British Columbia · 1 month ago
Program Manager II - Live Operations, Problem Management
Riot Games · Los Angeles, CA · 1 month ago
Senior Project Manager, Corporate Program Management
Riot Games · Los Angeles, CA · 6 months ago

Jobs at Sony Playstation

Quality Assurance jobs