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Quality and Operations Manager

Improbable
London
1 year ago
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The Operations and PMO team is here to make the business run more smoothly. You’ll be working closely with the VP Customer Solutions to ensure that the general business operations of our business are well managed. This includes making sure that our general business rhythms operate smoothly, responsibilities are clear and that ways we can improve our business are followed up on. As part of this you will ensure our Integrated Business Management System is updated and its compliance audited in order to maintain the independent ISO certifications that our market requires. You will also set and maintain our knowledge management approach and look after internal business change as we grow and adapt to market needs. You will work closely with our Security team on Information Risk Management and support ensuring ISO27001 compliance. We work across the business, so you’ll get to work with people across our engineering, product and PMO teams.

Your mission is to establish the processes and controls to support good governance across the Defence organisation to ensure the interests and expectations of our customers and partners are understood and respected. You’ll ensure everyone understands the “why” of this, aligning the team behind the importance of quality management and supporting them to ensure seamless delivery. You’ll also be enabling agile assurance by establishing appropriate methodologies to protect and enhance our reputation through the mitigation of risk, and facilitate performance evaluation and improvement, transforming ways of working to maximise our effectiveness and eliminate unnecessary cost and waste.

You’ll ensure we continue to meet and exceed the expectations of ISO 9001 and ISO 27001. You’ll be accountable for the Business Process Management System and engage with teams to ensure all our processes and controls are fit for purpose and deliver their intended outputs. You’ll monitor our process compliance, identifying areas for improvement and giving appropriate visibility of performance and conformance through audit, analysis and reporting.

Your Opportunity:

Why You're Made For This:

Everyone brings different experiences, perspective, knowledge and skills that makes each one of us brilliant. You don't have to meet all the requirements and experiences on this job advert to apply for and be successful in this role.

About Us

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.

We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.

Life at Improbable
Diversity, inclusion & belonging
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