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Quality Designer I

Quality Designer I

The Challenge Ahead:

As a Quality Designer your role is versatile with many areas of focus and responsibility. A Quality Designer is a catalyst ensuring that Live QV understands the design and that features are tested accurately to ensure the quality of the game lives up to our players' expectations.

They are champions of best practices and new ideas, playing a key role in driving our craft forward. They test, document, use data and evolve procedures ensuring an accurate execution and reporting of all testing activities.

The candidate will primarily support our Maxis studio and require a strong quality mindset and effective stakeholder management to be successful. As a Quality Designer I, you will report to the Development Manager

SONAR's Mission:

• Safeguard the Players end-to-end experience.
• Drive retail verification of content/releases in Live.
• Actively use Player data, studio partnerships and tools to investigate and assess player facing issues.
• Using tools across multiple sources to understand Player sentiment and pinpoint essential issues in the wild.
• Identification, escalation, and elimination of central issues that benefit multiple stakeholders.
• Reduce manual test hours by utilising automation, supported by data and tools, to guide risk-based testing efforts.

Development Technology & Services (DTS)

Development Technology and Services (DTS) powers EA Studios to create even greater player experiences. We help shape the future from the way games are created, to how they are played and viewed.

We are a global team and the largest studio within EA! DTS proudly consists of the following teams: Quality, Verification & Standards, Studios Technology Group, Studios Data & Insights, DTS Operations, and SEED.

Responsibilities:

• Determine and maintain the Live test strategies for owned projects, ensuring accurate reporting of status and risk.
• You will work with remote teams to ensure high-quality service delivery for your area(s) of ownership.
• You will lead the qualitative feedback process from a Live QV perspective, gathering feedback from the team and providing partners with applicable analysis of the results.
• You will improve the qualitative feedback across the team, advocating for best practices.
• Identify high value automation and telemetry requirements for Live support (Production environment).
• Attend initial and regular stakeholder meetings to discuss strategy, challenges, and results.

Qualifications:

• A passion for quality.
• Previous games or software development QA experience (3+ years).
• Knowledge of gaming consoles and their systems.
• Excellent communication and reporting skills.
• Skills in leadership to help mentor a team of Associate Quality Designers and Quality Analysts.
• Conflict management and problem-solving skills to handle collaboration between different teams.
• Experience with applications such as JIRA, Confluence, TestRail.
• Experience with test automation, telemetry, or data analysis (desirable).