Quality Assurance & Coaching Specialist (Customer Relations) - German Speaker

Ubisoft
Newcastle upon Tyne England gb
8 days ago

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Job Description

The Quality Assurance Specialist is responsible for supporting the Consumer Relationship Centre team in delivering great customer service through the monitoring of all consumer contacts including chats & emails and the delivery of feedback and coaching. Working within the Consumer Experience Team the QA Specialist will identify performance trends, best practice and training needs in order to drive CSAT scores across the CRC. The key deliverable is achieving CSAT KPIs and driving a consistently outstanding customer experience.

Mission

Qualifications

Additional Information

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

Perks:

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted? Join us and create the unknown.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.

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