Quality Analyst - Japanese Language (Internal Posting)

Keyword Studios
Tokyo Japan
11 days ago
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Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Position Summary

As a Quality Analyst you will support operations in enhancing its Quality of Service through providing independent and objective transaction monitoring to consistently deliver excellent customer experience and best in class service of tasks performed by representatives in order to maintain client confidence and loyalty. You will also conducts transaction monitoring of agents’ calls / e-mails / or any back office work and provides feedback for the agents’, process and project improvement.

Specific Responsibilities:

What are we looking for? Our Quality Analyst has a knack for the following skills:

Requirements

Benefits

待遇・福利厚生

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice .

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知( https://www.keywordsstudios.com/en/applicant-privacy-notice )をご確認ください。

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Japan, Tokyo

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time

Working Pattern: Remote

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