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QA Project Manager

Our Vision

A world-class partner to the games industry, trusted to deliver the highest quality services with passion, expertise and agility

Our Purpose

To serve our partners by enhancing the experience of gamers across the world through our passionate and expert team

Our Values

Quality, Passion, Agility, Customer Intimacy, Teamwork

Universally Speaking is a pre-eminent, end-to-end, game services provider for the global gaming market. Gaming is our passion and our primary focus. We are multi-award winning in Localisation and Quality Assurance, working across all time zones. We work closely with our clients and pride ourselves on our ability to become an extension of their internal teams.

Over the last 20 years Universally Speaking (US) has built a reputation as a world class partner to the games industry, trusted to deliver the highest quality services with passion, expertise, and agility.

We are looking for a passionate and curious individual to join our growing team.

As QA Project Manager, you will be responsible for:

• Establishing and maintaining client relationships via consistent communication, meetings and calls.
• Identifying and addressing requests and feedback from/to clients efficiently.
• Coordinating and Overseeing Teams of Leads and Testers to ensure project deliveries are executed as per planning and approved quotes.
• Enabling smooth communication and bespoke workflows set out by the clients, for internal teams to carry out.
• Ensuring teams perform quality and timely project deliveries as per individual project requirements.
• Communicating and reporting the status of teams and projects to internal management and to clients.
• Identifying and arranging resource requirements to ensure ability to meet forecasted needs.
• Identifying, Assessing and Mitigating areas of risk prior to and during testing lifecycles.
• Tracking project financial cost and revenue to match internal expectations along with Client budgetary requirements.
• Managing, Supporting and Developing Team Leads and Senior Testers.
• Discussing with, advising, and producing quotes for clients on QA strategies and scope for varying project methodologies.
• Revising test deliverables as requested for new and existing projects and matching expectations on changes accordingly.
• Creating comprehensive QA strategies, test plans and documentation for project cycles, matching Client needs.
• Conduct high level training of systems and processes.
• Other such duties as are within the job purpose and at the manager’s discretion.

Requirements

• Excellent written and spoken English
• Knowledge of QA testing formats (FQA, CQA, Compatibility)
• Extensive previous experience with Testing service lines
• Must be self-motivated and able to work independently.
• Excellent written, verbal and interpersonal communication skills.
• Understanding of Client & Internal financial requirements
• Excellent Time Management and Leadership skills
• Able to prioritise effectively.
• Pro-active, tenacious, cooperative and enthusiastic.
• Willing to undertake further training to meet the demands of the role.
• The ability to write accurate, unambiguous and concise documentation in English.
• PC Knowledge & proficient knowledge of MS Office suite of products is essential.
• Must have the right to work and be based in the UK. Please note that this role is based on site so you must live within a reasonable commuting distance.

Desirable requirements:

• Committed and/or passionate gamer
• Knowledge of QA Tools and SDKs.
• Awareness of first-party platform requirements, latest Handset / Mobile specifications
• Knowledge of VR / AR platforms and titles
• Familiarity with Customer Support and / or Community Management for game releases

Benefits

• Training
• Lunch and Learns
• Management Development
• Wellbeing Portal including Live Chat and Support
• Mini Health checks
• Access to Counselling and structured therapy
• Online CBT
• Perks and Discounts
• Qualified nurses on hand to offer support on a range of medical or health-related issues offering practical information and advice
• Social events and celebrations