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QA Manager

Job Description

The ideal candidate:

We are looking for an experienced, inspirational QA Manager, working across multiple projects with internal and external QA Technicians to ensure and maintain a stringent level of quality across all of our games beginning early in the development cycle, continuing into long running live operations. You possess a love of games and genuinely care about the quality of the titles you work on ensuring no bug is left unresolved. You are comfortable operating at a senior level; coaching, advising and helping your team to grow.

RESPONSIBILITIES:

• Working with Production and other departments to ensure all projects are shipped on time with maximum quality and minimal defects.
• Identifying all QA requirements and attending Heads of Department meetings to ensure your department is accurately represented, all concerns are voiced and demands negotiated to a successful outcome.
• Providing clear direction for multiple test teams, both internal and external to deliver a clear and consistent vision for functionality, internal and platform holder standards, compatibility and QA localisation.
• Continually seek opportunities for improvement in current processes
• Develop a roadmap for building required test expertise where necessary. Working with Production, HR and Project Leads to ensure QA recruitment needs are clear and fulfilled at all times
• Building and fostering good working relationships with other internal studios and outsourcing partners to ensure necessary support functions are in place e.g. compatibility testing, standards compliance.
• Usage of bug tracking tools to analyse and understand key metrics to inform stakeholders and facilitate decision making at all levels.
• Coach and manage your direct reports, providing clear objectives to ensure they reach their full potential as well as agreeing and actioning areas where support is needed.
• Lead discussion in defining best practices for testing, testing processes and testing tools to ensure our teams are working as efficiently and effectively as possible
• Knowledge sharing between Functionality, Technical, Network and Live Ops teams alongside development of relevant training programs.
• Managing all communications with internal, external, worldwide studios (e.g. Ubisoft Pune and Ubisoft Bucharest) and headquarters
• Monitoring and administering of all contractor financials and reporting.
• Hosting and attending relevant QA conferences, including Ubisoft’s biennial worldwide QC summit; championing FGOL standards and best practices to educate and inspire other studios.

REQUIRMENTS:

The candidate must have:

• At least 6 years’ experience in test roles in total.
• With a minimum of 3 years’ experience and 2 shipped titles from start to finish in a leadership role working alongside development teams
• Strong leadership and organizational skills with the ability to inspire others
• Familiarity managing multiple on site and external test teams
• Proven experience hiring, training and mentoring other senior team members to build a strong team around them
• A proven background in Mobile Quality Assurance.
• An excellent understanding of Apple and Google Play Store standards and submission processes
• Able to show a strong understanding of networking concepts and relevant testing requirements and tools
• Experience using test automation systems (either off the shelf or custom) and involvement in helping define usage and drive adoption
• Experience with Live Operations and games as a service from a Quality Assurance perspective.

PLUS

Should also possess some of the following:

• Shipped single and multiplayer games
• Understanding of SCRUM/Agile and history structuring test teams to support these methodologies
• Use of BI/Analytics in game development and relevance to testing and test coverage
• Experience with In App Purchasing processes, both Google Play store and Apple. Knowledge of Chinese payment platforms also a benefit.
• Understanding of technical and performance requirements of all platforms with experience creating strategies to assess and adapt to these accordingly
• Play testing and Usability testing experience including methods for capturing actionable data
• Administration experience of JIRA bug tracking databases including setup of workflows relevant for their teams
• A good working knowledge of MS & Google office applications and tools
• Use of Test Case Management software
• Experience supporting online services with related release cycles, interactions with CS/GM teams, etc.
• Familiarity with certification and submissions requirements for console platforms; Nintendo, Sony & Microsoft.
• Experience working closely with build and release teams including use of version control systems.
• A good understanding of all phases of development and test, from prototyping to soft launches to worldwide launches
• Experience in Quality Assurance in shipping titles on consoles and/or PC

Additional Information

BENEFITS:

• Flexible office working hours
• 25 days of annual leave + 8 UK Bank holiday + Christmas company day(s) off
• 1 day off if you get married (Wedding Day)
• Sick pay
• Fresh fruit selection delivered 3 times a week, Free monthly breakfasts, Team Lunches
• Beer fridge & Selected wines + other beverages
• Weekly Football, Pool table, ping pong tournaments, poker nights, Office events, social gatherings, Fun Games room
• Birthday Cakes/Cards
• Summer & Christmas parties, Roof terrace area
• Training Budgets
• Contributory pension scheme
• Private healthcare, Reduced gym membership, life insurance, critical illness & Disability cover
• Childcare vouchers
• Season ticket loan (for tube/rail costs), Annual mobile phone/tablet allowance
• Recruitment Referral Fee awards

Company Description

Future Games of London is a Ubisoft studio that designs, develops and operates free-to-play mobile and digital console games. Founded in September 2009, FGOL create original and unique games such as the Hungry Shark series which has been enjoyed by over half a billion people worldwide.

We are a dedicated team with drive, passion and creativity, who enjoy being part of a forward thinking studio in an exciting and ever-evolving industry.