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QA Manager
2 years ago
DUTIES AND RESPONSIBILITIES
- Supervision and management of allocated SQA projects.
- Drive continuous process improvement to reduce test cycle times and escaped defects to the field.
- Supervision of Senior Lead QA Testers, Lead QA Testers, Associate Lead QA Testers, Sr. QA Testers, and QA Testers.
- Feedback & liaison with Functional & Compliance QA, Producers, Developers, & other External Departments.
- Liaison with Platform Holders to ensure guidelines & standards compliance.
- Joint sign-off of development milestones & managing the submission process.
- Manage bug reports, bug database, & QA reports.
- Manage department through day-to-day business.
- Quarterly performance reviews of direct reports.
- Raising disciplinary issues as appropriate.
- Build successful working relationships with Worldwide Development Studios Internal & External, QA Department locally & globally, Local Producers, Platform Holders, Producers, and Developers, and Third-Party Developers Internal & External.
- Actively participate in recruiting and interview process.
KNOWLEDGE AND SKILLS
- Excellent communication skills, both oral and written, internally & externally.
- Management skills to include successfully handling ambiguity, flexibility & understanding of the development process, and maintain good relations with producers & developers.
- Knowledge of bug database systems, QA process, test plan creation, and bug writing process.
- 3-5 years of experience as a Lead QA Tester or equivalent.
- Knowledge of format holder standards (Sony, Microsoft, Nintendo).
- Knowledge of MS Office suite, Source Control and Visual Studio.
- Technically proficient with PCs, gaming consoles, and related hardware.
- Ability to liaise with other departments.
QUALIFICATIONS ( Education and Experience)
- Must be able to communicate effectively & successfully in English and Spanish, in both written and oral forms.
- Bachelor’s Degree in a related discipline.
- PC hardware and mastering literate.
- Passion for the video games industry.
- Willingness to adopt a broad overview of the department.
- Well-developed interpersonal, communication, presentation, and management skills. Ability to provide clear direction and leadership to direct reports as well as other groups.
- Must be able to lead, mentor and train a team on test methods and new technologies and reliably work in a team environment.
- Have led multiple, simultaneous projects
- Attention to detail and positive personality to foster excellent working relationships.
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