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QA Lead
1 year ago
Company Summary
Product Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including London (headquarters), USA, Canada, Spain, Poland and Ukraine. With remarkable hit games including Heart of Vegas, Cashman Casino, Lighting Link and Big Fish Casino, we boast more than 50 million active users and 400 million downloads and counting.
We are Mad about games and the way they bring people together, and that passion and culture is what brings us together as a studio, connects us with our partners we collaborate with, and is what links us to our sister studios across the world.
Product Madness is an Aristocrat Technologies company within its digital game’s division of Pixel United.
Job Posting Title
QA LeadSummary
Product Madness is searching for a QA Lead who will be responsible for fronting the quality of two of our mobile applications. You will work with both internal and external global teams to support regular feature, content and technical releases from concept through to launch, all the while retaining the utmost levels of quality through the use of a variety of tools and processes.What You'll Do
- Lead and coordinate a project dedicated team of global testers while working closely with the QA leader and the business to acquire additional floater resources as and when required
- Drive the creation, maintenance, and implementation of dedicated test suites and associated test cases, including the use of BDD style (gherkin / cucumber syntax)
- Lead by example through hands-on testing, and review other tester’s reports while maintaining a tidy and prioritized backlog in coordination with the Project Manager
- Lead daily bug triage, pre-reviewing the tickets beforehand and then discussing them with the team to allow for a collective agreement on follow up actions
- Keep the project team & business stakeholders up to date with daily project QA reports on milestone progression, priorities and blockers
- Ensure your respective project is released to the highest quality, both in terms of defect mitigation and usability experience
- Work closely with Customer Support to investigate, document, and where necessary, push for swift resolution of Live issues, understanding where potential gaps existed, and plugging these for future circumstances
- Support in the training and mentoring of more junior members of the team, including those based offshore
- Aligning with the Mobile QA Managers' vision, standardize QA processes with other projects, providing feedback and suggestions to better them where necessary
- Work with the Mobile QA Manager and Technical Test Manager to help support the incorporation and movement toward automated tests, using this to strengthen test efficiency
- Provide release reports, test plans and, various other documentation to key stakeholders
- Monitor app health on a regular basis via tools such as New Relic, flagging and investigating concerning trends where applicable
- Work alongside the Technical Test Manager to capture monthly Technical KPI data to be discussed with the project team
- Regularly liaise with the Server QA team, using Charles and / or similar tools to monitor calls between the Client
- In the absence of a client, test API calls via Postman or similar tools
- Support the Mobile QA Manager in attaining the teams financial year goals through ownership and tracking of personal KPOs / OKRs
- Good knowledge in the Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC))
What We're Looking For
- Exceptional leadership skills with proven experience
- Strong verbal/written communication & an excellent attention to detail
- Strong time management, accountability, and organizational skills
- An ability to negotiate and ensure yours and your team message is heard, whilst also understanding business needs and balance
- Energetic, enthusiastic and self-motivated
- A strong commercial awareness with an understanding of business priorities and goals
- Ability to travel to our offshore team (averaging 5 days a year)
- Exceptional reporting capabilities
- Extensive knowledge of JIRA and / or similar bug tracking tools
- A sound understanding of Charles, Postman, or similar tools to aid with test coverage
- Knowledge of Data Science and proven record to use this to better processes
- Knowledge of submission workflows for mobile applications (Apple/GooglePlay/Amazon)
- Extensive experience in test suite creation and maintenance
Why Product Madness ?
Product Madness is so much more than just a Pool table and a foosball game.
We believe in an honest and transparent approach with our teammates. Company wide weekly Town Halls, All Hands and strategy meetings are just a few ways in which we encourage an open and honest path to achieving complete transparency.
Despite a pandemic, there isn’t a day where we don’t feel connected to one another.
With frequent events, workshops, giveaways, slack coffee and donut sessions we have definitely brought on our office culture to this new virtual world of zoom calls.
We also try to cater for all our staff’s needs – be that a freshly brewed cappuccino made by our professional barista in our free coffee shop or by providing a bountiful supply of tasty snacks to keep us refueled and buzzing.
We love to organise plenty of social get-togethers and action-packed activity days, be it slipping inside an inflatable bumper ball for a mad session of football zorbing or throwing caution to the wind and traversing giddy treetop rope courses at Go Ape. On top of these team-building activities, our lunch and learn workshops, not to mention the lavish Christmas and summer parties, foster that ‘work hard, play hard’ mantra. Our offices are based in the heart of the metropolises of London and Lviv, surrounded by an abundance of diversity and inspiration to keep those ideas flowing.
Our Values
People First
We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.
MAD for More
Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.
Globally Inclusive
We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.
Customer Focused
We always think from the customer's perspective - be it players or internal customers.Improving their experience and joy is what drives us. Every client's success is our big win!
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