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Project Manager

1 month ago

Our client, a video game company, is seeking a Project Manager to join the Operations team.

Responsibilities:

Build business facing customer journey artifact: facilitate discovery & alignment meetings with senior stakeholders, note taking, scheduling, documentation, collecting artifact, drive on MVP artifact building
Persona-based journey mapping: partner and facilitate with other product teams to create and visualize customer persona, segments and journey mapping activities
Improvements to customer pain points: partner with Insights & Research on focus group/surveys to gain insights into customer pain points, ensure pains are captured and analyzed, support scoping and prioritization of improvement efforts to address gaps in customer experience
Support Operations and Strategy Leadership on project scoping, strategic planning, build project roadmap & execute tasks on time on quality
Support project tooling as needed

Musts:

Bachelor’s degree with 5+ years of experience in project, production or product management
Exceptionally organized
Familiar with Excel and or Google sheets, and comfortable facilitating virtual meetings / interviews with multidisciplinary senior stakeholders.
Self-starter with a broad vision and able to manage end-to-end process and project execution
Experience managing and influencing senior stakeholders with strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments
Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality
Thought leadership for customer advocacy and experience with the goal of driving action and results
Strong ability to build relationships, foster trust, and develop shared understanding
Effective communication including story telling skills and creating effective presentations

Pluses:

Facilitation of journey mapping sessions and strong analytical skills to use technology for mapping customer journeys or personas
Comfort in driving changes, and questioning the status quo