This job might no longer be available.

Project Manager, Launch & Incubation

As a Launch & Incubation Project Manager on Trust & Safety, you will be a Trust & Safety domain expert and bridge between our engineering, operations, product, and policy teams during the launch of new features or policy updates. You will report to a Senior Manager of Trust and Safety. The dynamic and cross-functional position will identify and drive novel approaches to mitigate abuse in anticipation of a launch, for uncovering and course-correcting abuse that comes up after launch, and for working with our scaled operations team to bring a new workflow to our teams.

What you'll be doing

• Effectively communicate with the Trust & Safety team and all stakeholders to set priorities and strategy for mitigating abuse for new product features and policy launches.
• Maintain a range of existing approaches, and develop new approaches, to anticipate and mitigate abuse vectors for new launches and keep Discord safe at scale.
• Ensure a tight feedback loop between users and our product and policy teams, by monitoring user reports around new launches, and delivering insights and suggestions to relevant stakeholders.
• Work closely with our workforce strategy and scaled operations team, as well as cross-functional stakeholders, to transition a new workflow for supporting new products or policies into maturity.

What you should have

• 2+ years work experience in project and/or program management, strategy or related roles
• Strong experience working on product development and/or partnering with technical/engineering teams to launch new features
• You're comfortable building models and forecasting outcomes based on limited precedent
• You proactively work through issues and keep projects moving forward
• A background in Trust & Safety work or a strong interest in online harm mitigation--you've seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with launching new features
• Strong stakeholder management skills––you're adept at improving processes you don't directly own, and know how to leverage the skills of multiple disparate teams

Bonus Points

• Experience in process mapping with tools (ex. Lucidchart)
• Demonstrated interest in safety and/or responsible innovation initiatives

#buildbelonging #LI-SC1

New York City residents only: Minimum salary of $109,000/year + equity and benefits*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $98,100/year + equity and benefits*Note: Disclosure as required by sb19-085(8-5-20).