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Project Manager, Implementation
1 year ago
Company Overview
Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product,
ABCmouse.com® Early Learning Academy , is an award-winning comprehensive curriculum for children. Adventure Academy
™ , the first AAA education massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include
My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and
My Reading Academy™ , which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit
www.AgeofLearning.com .
Summary:
Our Customer Success team is in search of a Project Manager who is highly detail driven, self-motivated, analytical problem solver. In this role, you will support our school customers in a fast-paced, multi-project environment, collaborating with Customer Success, Sales, Customer Support, and product teams. This role will be responsible for ensuring new customer software instances are set up, be instrumental in cross-functional customer issue resolution, and a thought partner for workflow and process improvements. The ideal candidate will be super organized, believe in awesome customer experience – both internal and external, and tech savvy with an ability and curiosity to learn about our products.
Responsibilities:
- Document critical steps in the implementation process and capture any nuances specific to the customer. Ensure technical setup supports a customer’s goals and is aligned with Sales and Customer Success expectations.
- Manage the list of new client implementations and ensure that accounts are set up and provisioned in a timely manner.
- Become a subject matter expert on implementation processes and provide virtual training to customer product administrators as needed.
- Triage customer issues through collaboration with Customer Support, Product teams, Customer Success and Sales. Ensure issues are prioritized appropriately and resolutions are found and communicated effectively;
- Keep the “pulse” of implementation pain points and share this feedback with product teams.
- Provide process oversight, identifying where workflows need re-enforcement, clarifications or improvements. Help prioritize these updates and facilitate the design and alignment of updates or new processes.
Required Qualifications:
- 2+ years Project management experience
- Deep understanding of K-12 student rostering processes such as Clever and Class Link.
- Strong verbal and written communication, presentation, and client management skills required.
- Demonstrates excellent organization and practical problem-solving abilities.
- Highly organized and able to transfer strategies into actions that deliver results; ability to manage several projects simultaneously.
- Ability to effectively collaborate across multiple teams and update key stakeholders when necessary.
- Experience with tools such as Salesforce, Jira, Zendesk, Churn zero a plus.
Age of Learning currently provides:
• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
• A 401(k) program with employer match
• 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days
• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
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