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Senior Business Operations Manager

• You are a collaborative and a strong team player with a positive, can-do attitude.
• You champion a culture of respect, trust, inclusion, and accountability.
• You think strategically at a macro level, can translate to micro-level level, and effectively develop key processes, procedures, and communications that facilitate business planning and execution.
• You delight in connecting the dots, driving issue resolution, and communicating solutions
• You are self-motivated and directed, requiring minimal supervision.
• You can work effectively in a fast-paced and creative environment.
• You display executive maturity, organizational agility, and strong influence competencies.
• You are a proactive problem solver with exceptional communication skills and a meticulous attention to detail.
• You have a passion for putting people first and you possess excellent interpersonal skills.
• You have a proven track record of supporting senior-level executives and working with cross-functional teams across complex organizations to drive results.
• You have superior organizational, project management, and communication skills, both written and oral, the ability to multi-task efficiently in a fast-paced environment, and the ability to work independently with initiative, discretion, and confidentiality
• You are able to combine ideas and inputs from multiple sources and deliver presentation decks, documentation, and knowledgebase updates.
• Proven ability to build trust, confidence, respect, and effective working relationships among individuals at all levels of the organization and with stakeholders and business partners.
• You have an excellent sense of humor and high tolerance for uncertainty amid shifting priorities

• Serve as a connector across multiple functions and business teams, helping to translate high-level strategy into clear, executable goals to solve problems, remove roadblocks, and mitigate risk across the enterprise
• Collaborate strategically with Business Operations Managers and Internal Comms to ensure business operations topics are communicated in a timely manner to various audiences
• Foster a self-service culture – where everyone has what they need, when they need it & they know how to use it.
• Drive high-impact cross-team projects independently to meet the changing business environment and ensure the team is achieving commitments.
• Regularly connect with a broad set of stakeholders and internal customers that have high visibility across the organization to understand pain-points and to drive a continuous improvement culture
• Partner with other PMs across the org to improve project management culture, share learnings, elevate PM skills, and align cross-functional projects.
• Utilize your knowledge in process design, change management, and continuous improvement to support the rapid growth of our organization
• Work on assignments that are complex in nature and require considerable judgment, initiative, and specialized knowledge to resolve problems and/or develop recommended solutions.
• Manage highly sensitive and confidential information and exercise discretion.

• Bachelor's degree or equivalent work experience
• 7+ years’ experience leading complex projects
• Advanced experience in Microsoft Office products: MS Project, Word, Excel, PowerPoint, Outlook; knowledge of SharePoint, Visio, a plus
• Lean, PMP, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.

• A people-first culture founded on respect, trust, approachability, and accountability.
• A stable home that values your potential, deeply cares about your work-life balance, and is committed to investing in your craft and long-term career.
• Competitive benefits package including health and family benefits, employee assistance program, flexible and paid time off, financial benefits and professional and personal development.