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Program Manager, Global Scaled Operations
1 year ago
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
About this Job:
We are looking for a dynamic Program Manager to join our growing Trust & Safety Operations team. This person will be responsible for managing a portfolio of projects that support the achievement of our strategic priorities. Projects will include initiatives that focus on keeping our community safe and providing them support when they need it.
You Will:
- Manage and initiate multiple projects that support the Trust & Safety organization and its partners.
- Facilitate cross-functional coordination across projects, manage workstream dependencies, and the impact on downstream working groups.
- Use technical judgment and operational experience to drive project outcomes, build consensus, remove roadblocks, and resolve conflicts.
- Manage workflow for inbound and outbound projects, collecting and scoping requirements to determine resources needed. Understand the requirements of upstream and downstream stakeholders and collaborate with them to produce end-to-end solutions.
- Develop and manage end-to-end project plans, communication plans and ensure on-time delivery. Monitor, track and communicate the progress of projects with our key stakeholders to ensure alignment and manage potential risks.
- Coordinate the selection, on-boarding and implementation of new applications, systems and programs.
You Have:
- B.A. or B.S. degree or equivalent project or program management experience
- 5+ years of experience leading end-to-end program management and large-scale change management efforts across multiple functions preferably in the tech industry
- Experience with program & project management practices, tools, and methodology
- Experience working in operations, collaborating with global teams, multinational vendors & BPOs
- Strong understanding and demonstrated experience in the areas of Continuous Improvement, Operational Excellence.
- Excellent verbal and written communication skills
- PMP or other project management certifications are a plus
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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