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Program Manager - Client Service Delivery & Capability

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

Job summary

Responsible for overseeing the achievement of Keywords Studios Client Service Delivery goals by leading and coordinating the efforts of multiple Client Service Delivery Capability projects. Strong attention to strategy, implementation, and collaboration whilst ensuring schedules and milestones are achieved, motivated by the desire to optimize productivity and nurture program success from inception to completion.

Objectives of this Role

• Strategize, implement, and maintain program initiatives that reflect Keywords Studios organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams (indirect reporting line), ensuring program goals are reached
• Manage budget and funding channels for maximum productivity

Responsibilities

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Identify key requirements needed from cross-functional teams
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders

Requirements

Skills and Qualifications

• 5+ years in an advanced management role (preference given to those with program management experience)
• Exceptional leadership, stakeholder management, time management, facilitation, and organizational skills
• Working knowledge of change management principles and performance evaluation processes

• Proven proposal writing experience