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Product

Ubisoft
Montreal QC ca
1 year ago
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Job Description

As the Product Owner joining the Publishing Services within Ubisoft IT, you’ll ensure that everyone who's involved with SalesForce Service Cloud (SFSC) projects knows what needs to be done and why. You are to stay knowledgeable about the organization’s goals and bridge communication gaps in the team to manage effective releases. Understanding the user experience will be crucial in proposing bots, Salesforce FLOW use cases, and Einstein analytics. Salesforce Service Cloud is our Customer Relationship Management (CRM) Software as a service (SaaS) solution facilitating case management for player and customer support inquiries.

You should understand what your customer needs from this product and satisfy their criteria while also effectively and efficiently representing Ubisoft’s fiscal needs (maximize the value delivered). You will be passionate about driving performance improvements from start to finish while building a solid collaborative relationship across the technical, operational, and business teams.

Responsibilities

Qualifications

Additional Information

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

Company Description

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

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