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Product Support Tech Intern

This posting is for current students with anticipated graduation dates in 2023 or 2024.

Bungie is looking for a Product Support Tech Intern! You will be supporting the people working on our world class games and their systems. Bungie's IT support team is an agile group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to managing and troubleshooting hardware.

The ideal candidate has strong troubleshooting skills, a good team attitude, exceptional customer service skills and a hunger for expanding their technical breadth. We often tread the razor’s edge on new technology adoption, so adaptability and a strong desire to research, investigate and roll out new technologies is a must.

We are looking for a Product Support Technician interested in learning about all aspects of the hardware and software systems used in the development of our games. (Hardware would be PCs and First-party Development Kits, software includes our extensive development catalog, along with OS familiarity with Windows, Mac, and UNIX/LINUX).
Additional areas of focus include: Ticketing system use and training, new hire onboarding (PC build, image deployment, account configurations), assistance with patching endpoints, mobile device troubleshooting and deployment, customer support experience for both on-site and remote employees, and more.

On-the-job training will ensure that at the conclusion of the internship, the candidate will be ready for a vast variety of IT roles, not only due to training, but hands-on experience provided by the Bungie IT Team and partner teams.

RESPONSIBILITIES

• Provide hardware, software, systems support and troubleshooting
• Learn the infrastructure cabling topology of the server labs, run/punch down network cabling from switches or patch panels to desks, servers, etc.
• Administer user accounts (Active Directory/Office365/MS Teams)
• Install and track software and licenses (Perforce, Adobe, Autodesk, File shares)
• Participate in analyzing and debugging desktop software applications
• Participate in the maintenance of equipment, inventory and related documentation
• Assist in the deployment of development kits
• Assist with equipment installation and relocation during team reorganizations and expansions
• Rack and install server and network hardware
• Receive and ship inventory on an as needed basis
• Assist with documenting approved articles to the IT Support knowledge base

REQUIRED SKILLS

• Familiarity with troubleshooting tools (Resource Monitor, ProcMon, Sysinternals, etc)
• Ability and desire to work in a multiplatform hardware environment (PC, MAC, RAID, IOS, Android and some Linux)
• Proficiency in some or all software applications and protocols including MS Office, Mac Office, SSH, FTP, Anti-Virus, etc.
• Ability to learn quickly in a highly technical, fast paced and deadline intensive environment
• Embraces an inclusive work environment in addition to being a great collaborator and communicator
• Able to lift up to 50 pounds as needed

NICE-TO-HAVE SKILLS

• Experience with IP networking (Subnetting, VLANS, Routing)
• Experience in a role involving direct customer contact (internal and external customers)
• Familiarity with project management and service delivery concepts
• Experience in installation and administration of operating systems, including Windows 10, 11 and Mac OS
• Familiarity with command line tools
• Some experience with AV systems (projectors, HD televisions, audio receivers etc.)
• Familiarity with OS deployment tools (MDT, Fogg, etc.)
• Excellent organizational and time management skills
• Interest, enthusiasm and knowledge of the games industry