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Product Support Specialist I
2 years ago
Job Posting Title
Product Support Specialist ISummary
The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies.What you'll do
- Answer calls routed to the phone queue.
- Frequently monitor the case tracking system for new cases.
- Ensure accurate and efficient first call resolution or escalates issue to the proper internal group if necessary.
- Ability to pass extensive background check for various jurisdictions to hold gaming licenses.
- Solve application issues and questions.
- Reinforce all SLAs with internal and external customers.
- Become OASIS Master Certified within 180 days.
- Read T-SQL queries.
- Provide customer training on how to use software created and distributed by Aristocrat Technologies.
- Work closely with other teammates to assist in troubleshooting front end application issues.
- All other duties as assigned.
What we're looking for
- Minimum of 1 year supporting and troubleshooting hardware and software.
- Minimum of 1 year experience in a customer support environment.
- Outgoing personality.
- Ability to stay calm when dealing with difficult customers and situations.
- Able to work a day, swing, and weekend shifts, if needed.
- Logical and critical thinking skills.
- Associate degree or equivalent experience.
- Must be able to read, write, speak and understand English.
- Casino experience a plus.
Why Aristocrat?
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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