Product Support Lead (eCommerce)

The Pokémon Company International
Bellevue, Washington, United States
11 days ago
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Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: eCommerce Product Support Lead

Job Summary: The eCommerce Product Support Lead is responsible for enabling the team to solve all customer service issues and inquiries from our Pokémon Center and Kiosk customers. The eCommerce Product Support Lead will become the subject matter expert and seek to continually improve the quality of the customer support experience for released products, while working with internal teams to onboard new offerings and regions.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

What you’ll bring

How you’ll be successful

What to expect

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

Internal Job Code: CS.CSMF.P2

Internal Job Profile: Customer Service Representative (IC2)

Internal Job Code: CS.CSMF.P2

Internal Job Profile: Customer Service Representative (IC2)

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