Product Support Lead, eCommerce

The Pokémon Company International
Bellevue US-WA US
13 days ago

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The eCommerce Product Support Lead is responsible for enabling the team to solve all customer service issues and inquiries from our Pokémon Center customers. The eCommerce Product Support Lead will become the subject matter expert and seek to continually improve the quality of the customer’s support experience for their released products, while working with internal teams to onboard new offerings and regions.

What You Will Do

What You Will Bring

How You Will Be Successful

What to Expect

We offer a professional, fun and creative work environment. While we maintain a good balance between work and life, additional hours may be required at peak times or for specific initiatives especially during holiday spike and new regional launches in which this role will take part.

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of people so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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