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Summer 2020: Product Management Intern (MBA)
4 years ago
Work with a product manager on a product line vision, objectives and roadmap based on solving customer’s biggest problems. You will help to:
- Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”) through effective research, conversations and data analysis
- Influence others to make the case for change and decide what problems to invest in
- Collaborate with relevant stakeholders to define objectives that lead to valuable technology capabilities supporting meaningful outcomes
- Determine product roadmap that aligns with EA’s broad product ecosystem, considering industry trends, vendor marketspace and organizational priorities
Determine what capabilities and delivery approach will have the biggest return on investment. You will work with a Product Manager to:
- Use analytics, research insights or customer requests to determine prioritized capabilities that solve underlying needs
- Define, document and effectively communicate customer journey, process maps and detailed user stories/feature requirements
- Partner with e ngineering and where appropriate external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value
- Clearly communicate trade-offs and fit gap analysis to drive product decisions and set stakeholder expectations
Assist a product manager in the delivery cycle to take ideas from concept to implementation
- Refine requirements based on prototyping, hands on testing and iterative feedback, acting as a bridge between customer desires and technical realities
- Drive end to end product release including feature design & development, integrations, data migration, cutover from legacy applications, support, etc.
- Proactively manage delivery plans, issues and decisions, anticipating risk and ensuring focus stays on maximizing value within timeline and resource constraints
- Manage budget and spend, optimize return on investments
- Track and communicate progress while managing customer, stakeholder and leadership expectations
Manage change and continuously improve product to adapt to changing customer needs
- Facilitate collaboration with stakeholder groups to drive process, people and policy changes as necessary to enhance product changes
- Build awareness, excitement and knowledge of new features through various customer communication channels and potentially training material creation and facilitation of training sessions
- Solicit customer feedback and analyze data to constantly test, learn and evolve product and approach
Qualification: Currently pursuing a MBA or Master’s degree in related field
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