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Product Director, Live Fan Care & VIP Engagement

Electronic Arts
Austin Texas United States
17 days ago

Product Director, Live Fan Care & VIP Engagement , EA Worldwide Customer Experience

You’re the Product Director for Live Fan Care & VIP Engagement.

You are part of EA’s Customer Experience (CE) organization that strives to make EA known for taking care of players.

You innovate and own the product approach to improve live and VIP fan experiences.

You’re known for being a collaborative thought leader who seeks out diverse and varied viewpoints. You work hard to understand how things work today, current and emerging fan and stakeholder needs, and industry trends, and balance long-term strategy with short-term needs. You bring people along in designing the future.

You’re an expert product manager and have a history of bringing products to market efficiently and effectively. You empower your teams and your peers to achieve their goals.

You will develop a product strategy to deliver live and VIP fan experiences using user centered design in partnership with the experience design team to define and lead the development of the multiyear roadmap.

You own the product strategy and roadmap - you are responsible for aligning it to the long-term vision, accurately projecting resource requirements, leading a team of mixed discipline contributors to execute to plan, leading experiments, tradeoff negotiations, and pivots. You will be the steward of the story of the work and help others understand when/why we evolve, commit and invest, or stop investing.

You work closely with live and VIP service delivery and operations leadership, service design, technical teams (config, architecture, developers, IT leadership, vendors and more) and other Customer Experience product teams.

A typical day in the life of the Principal Product Manager:

You need to be known for:

You’ll love your job THE MOST if you:

You’ll feel pretty bummed about this job if you:

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