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Producer & Partner Program Manager - 3P Publishing, Amazon Games

At Amazon Games, we believe in ground-breaking games that can redefine the boundaries of player experience. We seek talented game developers to join our team and become architects of this vision. Are you a gamer? Are you passionate about relentlessly advocating for the best customer experience through strong partnerships with the various business teams? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued? Amazon Games is looking for a talented and driven Producer & Partner Program Manager to be a subject matter expert and responsible for international partner communication and relationship development.

In this role, you will work with the Amazon Games Publishing team to own the communication pipeline between internal stakeholders and external development studios. You will be a key point of contact for our international development partners and work to grow our relationship while optimizing operational communications between studios.

This is an opportunity for you to develop a deep understanding about the nuances and sensitivity required for healthy and successful coordination of a game release on a massive scale. This role will allow you to work with various publishing departments, marketing teams, localization, production, product, community, and leadership. You will develop your program management skills due to overseeing the frequent and high volume of in-bound and out-bound daily communication.

You must be passionate about innovation, the customer experience, and leveraging cross-team partnerships to deliver positive and impactful results.

Key job responsibilities

• Primary point of contact between Amazon Games and our external development partners in South Korea.
• Translate daily written and spoken communications from Korean to English and vice versa in a fast moving environment.
• Coordinate the scheduling of meetings and communication sessions across multiple regions.
• Have deep understanding of gameplay terminology, specific to both the MMO industry and to the product serviced to accurately convey complex subject matter.
• Liaison between technical and administrative internal stakeholders to ensure their communication needs are met as related to the published product.
• Succeed at managing a high volume of communication channels across many variable topics.
• Educate our partners about the expectations held by Amazon Games to deliver excellence in service with priority placed on customer satisfaction.

Basic Qualifications

• 3+ years of product management experience
• 5+ years of Games Industry experience
• 3+ years of experience managing daily communications between culturally diverse teams
• 2+ years of experience with task management systems
• Ability to speak, read, and write fluently in both English and Korean
• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Deep understanding of gaming terminology with an emphasis on MMORPGs.
• Capability to manage a high volume of detailed conversations in parallel.
• Experience translating milestone plans, roadmaps, game and technical design documents, monetization and product request documents, marketing content, and promotional materials.
• Foundational understanding of globalization practices for Western regions.
• Strong cross-team collaboration skills.
• Capability and willingness to travel internationally and work remotely while abroad.
• Willingness to offset core hours to correspond with the needs of international partners.
• Ability to work independently, self-motivated, and flexible in approaching responsibilities and change.
• Demonstrated organizational skills, including prioritizing, scheduling, managing time, and meeting deadlines.