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Producer - IT

Epic Games
Cary, NC United States of America
3 years ago
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Epic Games Information Technology is looking for a new Producer. The Producer - IT position is a strategic/tactical role responsible for handling and organizing the processes and procedures for the Studio Support team. IT Prod partners with internal departments to ensure alignment with Studio Support and business-level needs and acts as a resource for the global company on IT-related issues.

Responsibilities:

● Own the development, communication, and management of both daily and long-term scheduling for Studio Support and associated teams

● Liaise and work with members of the IT Engineering leads to ensure that all requests from customers for assistance are handled and prioritized properly, and if necessary escalated to the appropriate level

● Help make informed decisions by partnering with leads on Support work methods, priorities and resources allocation

● Communicates frequently with the rest of the production team and team leads on project status, risks and opportunities

● Manage multiple priorities (sites, services, projects) including multiple complex service issues at a high level of detail

● Carry out any other duties and tasks that may be required of the post in order for the Desktop Support services to function effectively

Qualifications

● Extensive experience working with internal Support teams and resources

● Excelled in an environment where you had to exhibit amazing problem-solving skills daily, viewing each new problem as an opportunity for success

● Demonstrate ability to organize, plan and follow through with complex projects and tasks

● High-level understanding of technology in the enterprise, including Windows/ Mac operating systems, AD, O365, Google Apps, video conferencing, networking and security

● Excellent communication skills (written and oral) – must possess the ability to build relationships and manage negative experiences to a positive outcome

● Must be an effective team player with a strong ability to work with individuals in all levels of the organization

This is going to be Epic!

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