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Player Support Writer

Riot Games
Los Angeles, California, United States
7 days ago

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The Player Support Writer reports to the Contact Experience Manager and is responsible for the quality of the player facing documentation on our Support Site. They gather the necessary information to write player facing knowledge base articles, agent macros, and other relevant text. The Player Support Writer will also work with other colleagues to help them write player and agent-facing content and improve the writing craft of Player Support as a whole, and manage our player facing knowledge base to ensure content is usable and up-to-date. They also work with our Publishing, Brand, and Localization teams to ensure that all documentation is available region-wide and meets the needs of our local players in each region.

Responsibilities:

Required Qualifications:

Desired Qualifications:

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).

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