Player Support Specialist (Remote)

Big Viking Games
Toronto ON CA
9 days ago
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A Little About Us

Making fans - That’s what we’re all about! Since our humble beginnings in 2011, these two words have driven Big Viking Games to become the successful company it is today. We are focused on making our mark as a next-generation, live operations games company.

We believe that each Viking is unique and brings exponential value to the company. In return, we provide Vikings with the opportunity to solve problems through continuous learning and fostering feedback, ultimately mastering their craft. By investing in our Vikings and in new technologies, we can continue our success for years to come.

We are at the beginning of a new adventure and rely on our team of skilled, enthusiastic, and collaborative Vikings to turn our ship towards a new horizon. With that in mind, we are on the hunt for exceptional talent to join us on this new journey and help hoist the sails!

The Nitty Gritty

Big Viking Games is seeking a Player Support Specialist to join our Customer Experience Team, for a 6 month contract (with the possibility of extension) to provide support to our growing fan base! You will be on the front lines helping players with everything from billing issues to reporting bugs. You will be a voice for the players, as well as the company and work closely with the rest of the production team to ensure they are aware of what is important to our players and fans. This role is offered 100% remotely.

In order to provide 24/7 coverage to our players, we're looking for candidates outside of the EST timezone (EMEA or APAC timezones would be ideal). You'll be able to work remotely, according to your own timezone! You'll have to complete at least 2 months of training in EST time however, prior to working in your own timezone.

Please note: the Player Support Specialist role is performed in rotational shifts, operating 7 days a week.

The Duties:

The Requirements:

The Must Haves

The Nice to Haves

The Loot:

Becoming a Viking:

Are you cut from our cloth? Does the idea of working for a gaming company and doing what you love every day get you so excited that you kind of want to scream? Great! Send us your resume!

Big Viking Games is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

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