Player Support Specialist - 12 month FTC

Cambridge England United Kingdom
23 days ago

We are looking for highly motivated Player Support Specialists to join our team. Your role is crucial in ensuring that every interaction (both 1st line and 2nd line) we have with a player increases their loyalty to our brand and creates advocates for our services and products, whilst ensuring department senior management are aware of the problems our players are facing and your recommended solutions. You will be the Voice of the Player!

The core job focuses on resolving player queries to ensure maximum player satisfaction, whilst meeting department SLAs and KPIs.

Our 'swipe right' person checklist:

What you'll be doing:

What we're looking For:

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

Applicants must live within a commutable distance to our office in Cambridge as there may be requirements for you to work from the office when required. In addition, shortlisted candidates must be prepared to attend an assessment day of about 5 hours, which will be held onsite at our office in Cambridge.

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise. If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where in the UK you log in.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.

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