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Player Support Representative

CCP is looking for an enthusiastic and customer service oriented individual to apply to our Reykjavík office for the position of Player Support Representative to work on the popular and ground-breaking EVE Universe.

As a Player Support Representative, you will have the responsibility of helping individual players via our support ticket system as well as be responsible for the general function of many aspects of our online worlds.

The CCP Customer service program is an excellent opportunity for those who want to get involved with a game company, or plan on expanding their talents in customer service. Additionally, as our offices are continually growing and expanding, we welcome chances for further advancement of high-potential employees. Our company offers excellent benefits, competitive salaries, and a phenomenal work environment with the opportunity to meet interesting and talented colleagues both locally and abroad.

Core responsibilities include:

• Understanding and Communicating EVE Online Game Mechanics to players.
• Investigating In-game issues.
• Resolving Account problems.
• Liaising with Developers regarding new features or for clarification on existing mechanics.
• Live Monitoring of EVE Online Services.

Required Experience/Skills:

• Thorough understanding of EVE Online.
• An interest in video games and an operating knowledge of computers is essential.
• Punctuality, a strong work ethic and a mature outlook is a must.
• Excellent written English.

What we can offer you:

• The inspiring challenge of working on the award winning MMO EVE Online in cooperation with amazingly talented and ambitious co-workers
• A multicultural work environment that encourages growth, creativity and innovation
• Double work station setup and flexible work environment
• An active fun division that hosts regular events
• An excellent canteen that offers a weekly breakfast and lunch menu as well as drinks and snacks
• Discretionary quarterly and annual performance sharing plan
• Annual sports grant
• A mobile device and a mobile usage package
• Home Internet
• A conditional monthly transportation grant
• Work environment that focuses on employee well-being
• On-site doctor, free of charge, as well as other on-site services at a discounted price

Residency in Iceland is required for this position.