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Player Support Rep (Contract)

Job Description

Want to be part of something bigger? Passionate about the idea of helping other gamers level up? Ready to enrich players’ lives with original and memorable gaming experiences? Then being a Player Support Rep is just the adventure for you! Player Support Reps provide customer support in an in-bound, live web-chat and email ticketing environment. In this role, support can range from account, general, and technical support issues.

What’s In It For You:

• Get paid on a weekly basis
• Up to $400 incentive bonus monthly, paid out quarterly, based on performance
• Enjoy a competitive, fast paced environment with a top gaming company
• Potential to grow within the company by becoming a permanent employee

What You'll Do:

• Address customer/player concerns and inquiries using available internal resources and analyze customer/player reported problems to determine and eliminate underlying issues.
• Diagnose technical issues regarding games or software and identify and/or escalate new issues following protocol.
• Interact with customers/players in a professional and friendly manner utilizing clear written communication and apply appropriate translation tools as necessary.
• Redirect customers/players to other regional support or outside organizations when necessary.
• Use a computer to accurately record customer/player interactions or support transactions.
• Remain current in the field by acquiring game information, latest patch information, and industry related news which impacts support.

Location: Cary, NC * Qualified candidates should be able to work BOTH remotely and onsite *

Core Hours: We are open from 9am- 3am, 7 days a week *Weekend availability & schedule flexibility a MUST*

Status: Contract * Projected end date is subject to change based on business needs*

Salary: $13.00/hour to start through training & nesting

$14.50/hour after successful completion of the nesting program

$15.00/hour for any contract past 6 months

(Additional $2.50/hour for work between 12am-3am)

Qualifications

What You'll Bring:

• 1+ years of customer support/contact center experience OR
• 2 years of customer service/retail experience
• Ability to work productively from home with own PC/laptop and reliable internet services
• Ability to travel to and work onsite in our Cary, NC office when required
• Knowledge and understanding of customer service principles and best practices
• Experience with Salesforce and/or gaming platforms and industry a PLUS

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

All your information will be kept confidential according to EEO guidelines.

Company Description

Ubisoft is composed of over 20,000 talented people located in 55+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry. With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

Ubisoft is committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Join us and create the unknown.