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Player Support Manager

Are you passionate about games and providing top-notch support for players? Do you have excellent communication skills and desire to help others? If you said “yes!” to these questions, we’d love to hear from you!

We are looking for a Player Support Manager to join our team at Seriously (Helsinki office). You will be working in a team of enthusiastic and self-driven player support professionals to ensure, facilitate and optimize the games’ support efforts.

In addition to the skills and experience listed below, we are looking for a motivated self-starter who is ready to hit the ground running in an energetic environment where everybody pulls their weight, where every idea is valued and where, if we get it right, we might just conquer the globe.

What does the ride include?

• Leading the support activities and maximizing positive player experience
• Coaching, giving feedback and supporting the team in professional growth
• Providing first class support to players by answering tickets
• Implementing and improving methods and processes in close collaboration with the team and other counterparts
• Being the main contact point for various stakeholders and ensuring constant flow of information
• Assisting team members and game teams to identify and solve issues
• Creating and improving knowledge bases, documentation and FAQs
• Analysing data to improve and prioritize the efforts
• Ensuring the company guidelines, policies and legal requirements are met

What does it take to sign up for the race?

• Extensive experience in customer support
• Solid experience in a supervisory role
• Excellent communication skills
• Expertise in relevant CS/CRM tools, methodologies and processes
• Passion for supporting both the company and the players in a friendly manner
• Keeping up-to-date with the projects, company strategy and CS best practices

• Experience in managing (also) external teams
• Previous experience in the gaming industry

We offer you a steady, transparent working environment, not to mention free apples in the kitchen! We dare to say that we are one of the most successful gaming companies in Finland so with us you surely are working with the best on the field! The Player Support Team is meticulous like Brittle, they do magic tricks like Howie, they guide people like Vega and they sometimes need to assume the role of Sheriff Moose. If you can somewhat relate and feel you´re up for the challenge, please apply to our team of six as soon as possible as we’ll fill the position as soon as we find the right candidate.

About Seriously Digital Entertainment

We are building mobile games that become entertainment properties. We are passionate about great storytelling, unique characters, desperate conflict and unlikely heroes. We are inspired to build brands that can give back to the world.

We are in this because we are driven to make great games. We want to make games that keep you playing, in the blue glow of your phone until the small hours. Games that stay in the back of your head through the day and games that you want to fire up quickly for just one more round during your lunch break.

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