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Player Support Executive - Customer Service (Korean Speaking)

1 year ago

Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.

Handle multiple concurrent chat and email interactions.

Identify, correct, and advise technical issues in the customer’s computer, mobile app and/or video game console.

Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

Escalate real-time issues to client/supervisor.

Translate Korean language to English and vice versa when needed.

Report and minutes writing in Korean and/or English languages.

Requirements

Effective in both verbal and written communication skill in English language.

Proficiency in Korean language at the native level (needed to liaise with the native Korean-speaking associates).

Able to work on weekends and public holidays based on shift roster.

Able to deliver excellent customer service via email/chat/phone.

Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console) troubleshooting and support.

Able to solve and analyse information accurately with appropriate speed and within guidelines.

Team player.

This role will be on WFH(Singapore).