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Player Support Analyst (Customer Service)

Activision
El Segundo California 90245 United States of America
2 years ago
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Job Title:

Player Support Analyst (Customer Service)

Requisition ID:

R006734

Job Description:

POSITION: Player Support analyst

ORGANIZATION: Customer Service

REPORTS TO: Senior Manager, Workforce Planning & Analytics

EMPLOYMENT TYPE: Full-time

LOCATION: El Segundo, CA

YOUR PLATFORM

Founded in 1979, Activision has continuously disrupted the world of entertainment as a leader in the videogame industry. With a history of delivering iconic game changers -- like Pitfall , Tony Hawk, Guitar Hero, Crash Bandicoot, Skylanders and Call of Duty -- our obsession is delighting our players around the globe. Focused and committed to innovation, we consistently deliver the most beloved, engaging and successful entertainment.

And while we have world-class franchises, infrastructure and resources, our success comes from a passionate, talented and diverse team of people producing greatness together. So, if you’re interested in our biggest priority, it’s our people.

Were currently driving the next era for our company and community by creating amazing experiences for fans and continuing to make Activision an inclusive place where everyone can thrive.

Join us, make history. To learn more, check us out at www.activision.com, www.activisiongamesblog.com or @Activision on Instagram, Twitter, Facebook and LinkedIn.

YOUR MISSION

As a Player Support Data Analyst, you will work closely to identify and eliminate player pain points surfaced on support channels. You have the appetite to gain a full understanding of Activision, along with the inner workings of the Player Support organization. You have a passion for numbers, data visualization and turning massive amounts of data into digestible and actionable content. You are a collaborative problem-solver who will work closely with members of Player Support to provide continuous feedback to drive optimization.

RESPONSIBILITIES

Priorities can often change in a fast-paced environment like ours, so this role includes, but not limited to, the following responsibilities:

Data Analysis & Visualization

PLAYER PROFILE

Minimum Requirements

OUR WORLD

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for Every World - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

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