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Player Support Agent II

Kabam
Charlottetown
2 years ago
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At Kabam, we’re constantly raising the bar of excellence in free-to-play mobile gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

You are an experienced support agent who likes helping users and your peers by fixing issues and answering questions. You are ready for and have some experience working on projects as well. As a Player Support Agent II, you will help Kabam players by understanding their needs, providing expertise, and responding quickly and accurately to inquiries. You will also be answering tickets that need more attention or research and have been escalated from other agents. When you are not focused on these primary activities, you will also assist the team with project work. This may include helping to write internal and external documentation, training your peers, performing quality reviews, and other useful work that helps support the internal workings of the Kabam Support team.

Please note: This role will require working on Saturday or Sunday. We are currently only hiring within Canada or Austin, Texas at this time.

You will contribute by:

Your background includes:

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

Excited by this opportunity? We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

Excited by this opportunity? We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Disney Mirrorverse, Shop Titans, and Transformers: Forged to Fight, have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in North America, including Vancouver and Montreal in Canada, and Los Angeles and San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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