Player Services, Team Lead (non-voice)

Ubisoft
Pune MH in
4 days ago
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Job Description

Title : Player Services, Team Lead

Reports To: Associate Manager, Player Support

Job Description

JOB SUMMARY:

Under supervision by the Player Services Associate Manager, the Player Services Team Lead is responsible for their team’s performance as well as for initiatives that support continuous improvement. This role will ensure that their team of agents is well-informed and that they are provided the tools and guidance to perform at optimum levels of quality and productivity. They are responsible for operating in a way that shows care for people, care for the business, and care for our customers. Activities must be organized and delivered in a way that is mindful of deadlines and of other business dependencies. This position also supports requested activity on all their designated shifts and make recommendations to the Associate Manager when risks to the business are identified.

Flexible work timings

Primary Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

Secondary Responsibilities:

QUALIFICATIONS:

EDUCATION:

EXPERIENCE:

Additional Information

PREFERRED BUT NOT REQUIRED:

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an

Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Description

Ubisoft is composed of over 16,000 talented people located in 5 continents across the globe. The company’s 40+ different creative studios work together each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Ubisoft Customer Relationship Center takes care of assisting gamers and is in-line with Ubisoft’s mission: “Player First”.

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