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Player Experience Manager
3 years ago
Job Description
Your main mission:
You will work closely together with the Game Design, Development and Customer Relationship Teams, in order to coordinate the Live Experience of our game. You will be a key asset of the communication to the Community and participate to create the daily fun for our players.
- Work with the live team and coordinate actions linked to customer support, communication and in game events;
- Plan and coordinate content and communication for all platforms (Website, Facebook, Youtube, Twitter, Forum, in-game) together with Marketing, Community Developer, and the development team;
- Information distribution from the company to the community team in a clear, consistent manner;
- Feedback gathering from the community for Game Design, Development Team and management;
- Work with the Game Design team at the conception of live events program for our game;
- Handle a permanent feedback regarding players behaviors and best practices regarding live events;
- Work with our Customer Support teams on the management of cheating and toxic behaviors.
Qualifications
What you'll bring as experience:
- Experience working with online communities
- Up-to-date on online and offline trends
- Experience with online and offline events
- Familiar with social media and social media communication strategies
- Familiar with Microsoft Office
- Familiar with Rules of Conduct, infractions and moderation
- Familiar with CMS, Forum Software and Drupal
What you'll bring as a colleague:
- Passionate about online gaming
- Fluent in English with good writing skills, additional languages will be a plus;
- Strong communication skills
Additional Information
Why choose Ubisoft Romania?
Through its business units, Ubisoft is committed to enriching people’s lives with original and memorable experiences and it’s defined by three main pillars:
- Production : creates amazing games that have a strong impact on tens of millions of players around the world;
- IT : delivers reliable services and engineers products for Ubisoft’s community of players, game development teams and employees;
- Quality Control : guarantees a smooth and non-interrupted experience by maximizing the quality of the games;
You will have the chance to work with the latest technologies and collaborate with our talented teams from around the world.
We aspire to offer our employees an environment and culture where everyone can thrive. We offer a variety of perks that support physical, emotional and intellectual well-being such as health and benefit packages, opportunities for career development and learning, gym, free access to bikes and a library at your disposal.
Challenge accepted? Join us and create the unknown.
Find out more about Ubisoft Romania: https://www.ubisoft.com/en-US/studio/bucharest.aspx
Facebook: https://www.facebook.com/UbisoftRomania/
Instagram: https://www.instagram.com/ubisoftro/
Company Description
Ubisoft Bucharest has been an important pillar for the local gaming industry since 1992, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.
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